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Sous the cat looking puzzled — that's unexpected
If you’ve subscribed to Souschef Plus but the app doesn’t seem to know about it — you’re still hitting the 3-per-week import limit or seeing ads during imports — you can usually fix this in a moment by restoring your purchase.

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Restore your subscription

  1. Open the Souschef app.
  2. Go to Account or Settings.
  3. Tap Restore Purchases.
  4. If prompted, sign in with your Apple ID.
Souschef will check your purchase history with the App Store and re-activate your subscription.
Make sure you’re signed in with the same Apple ID or Google account you used when you originally subscribed. Using a different account is the most common reason a subscription doesn’t restore.

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Still not working?

If restoring your purchase didn’t do the trick, here are a few more things to try:
  1. Check that your subscription is still active — open the App Store (Settings → your name → Subscriptions on iOS) or Google Play (Menu → Subscriptions on Android) and confirm the subscription is active and hasn’t expired.
  2. Force-quit and reopen the app — this prompts Souschef to re-check your subscription status.
  3. Contact support — email us at support@nekonote.co and include your receipt or purchase confirmation. We’ll look into it and get you sorted out.
For a more detailed walkthrough, see the Restore your purchase guide.

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Still need help?

We’re happy to help! Reach out at support@nekonote.co and include any relevant details about your purchase (platform, date, the email/account used), and we’ll get back to you as soon as we can.