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Because Souschef Plus is processed and billed by Apple or Google — not by Souschef directly — refund requests need to go through those platforms. Both Apple and Google have straightforward online refund processes.

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How to request a refund

1

Visit reportaproblem.apple.com

On any browser, go to reportaproblem.apple.com.
2

Sign in with your Apple ID

Sign in using the Apple ID that was used to purchase the Souschef subscription.
3

Find the Souschef charge

Browse your purchase history or use the search to find the Souschef charge you’d like to dispute.
4

Tap 'Request a Refund'

Select the charge and tap Request a Refund. Choose a reason from the options provided and submit your request. Apple will review it and follow up via email.
According to Souschef’s Terms of Service, subscriptions are non-refundable except as expressly provided in those Terms. Apple and Google each have their own independent refund policies, which may be more flexible — so it’s always worth submitting a request through the platform where you purchased.

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Have a billing issue that isn’t covered?

If you believe there’s been a billing error or you have a concern that Apple or Google’s refund process doesn’t address, please reach out to us directly at support@nekonote.co. We’ll do our best to help figure out next steps.

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Still need help?

If you have questions about billing that aren’t covered here, we’re happy to help.

Contact Support

Get in touch with the Souschef team for help with billing questions.
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