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If you’ve reinstalled Souschef or switched to a new phone and Souschef Plus doesn’t seem to be active — you’re seeing the 3-per-week import limit or ads during imports again — you can restore your purchase in a few steps. Because Souschef Plus is billed by Apple or Google, the restore process happens through your device’s app store.

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How to restore your subscription

1

Go to Settings or Account

Tap the Settings or Account section within the app. This is usually accessible from your profile or the main menu.
2

Tap 'Restore Purchases'

Look for a Restore Purchases option and tap it. The app will check with Apple for any active subscriptions linked to your Apple ID.
3

Sign in if prompted

If asked, sign in with the Apple ID you used when you originally subscribed. Your subscription should be restored momentarily.
Make sure you’re signed in with the same account — Apple ID or Google account — that was used when you originally made the purchase. Subscriptions are tied to that account, not just the device.

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Still not working?

If restoring your purchase didn’t fix things, there are a couple of other things to check. Visit the troubleshooting guide below for more detailed steps:

Subscription not being recognised

Step-by-step help if your subscription still isn’t showing up after a restore.

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Still need help?

If you’ve tried everything and still can’t get your subscription restored, reach out to us directly — we’ll do our best to help.

Contact Support

Get in touch with the Souschef team and we’ll look into it for you.
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