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Chef the cat looking confused — something didn't go as expected
Most recipe imports in Souschef complete in under 30 seconds — but occasionally one gets stuck, returns an error, or comes through looking a little off. Don’t worry! There are a handful of common causes, and most of them are easy to fix. Here’s what to try depending on what you’re seeing.
You can always edit a recipe after importing by opening it and tapping the Edit button.
If the import spinner has been going for more than 30 seconds, it may be stuck. Here’s what to do:
  1. Close the Souschef app completely (force-quit it).
  2. Check that you have a stable internet connection — try loading a webpage to confirm.
  3. Reopen Souschef and try the import again.
Slow or interrupted connections are the most common culprit here. If you’re on a weak Wi-Fi signal or cellular data, switching networks can help.
Souschef extracts recipe information from the post’s caption or description and, when available, the video’s spoken audio — but not every food video actually includes a recipe. If the import completed but no recipe appeared (or the result is empty), it’s likely because the post didn’t contain enough recipe details for Souschef to work with.A few things to check:
  • Does the post’s caption (or description) include ingredients or steps?
  • Does the creator mention the recipe in their spoken audio?
  • Is the recipe only written in the comments? Souschef doesn’t read comments, so those details won’t be imported.
If the post genuinely doesn’t have a recipe in the caption, description, or spoken audio, Souschef won’t be able to extract one. Try looking for a version of the post that includes the full recipe details. You can also paste the recipe as plain text if someone shared it with you separately.
Souschef uses AI to extract recipes, and while it does a great job most of the time, it isn’t perfect — especially with unusually formatted pages or posts. If some ingredients or steps didn’t come through:
  1. Open the recipe in Souschef.
  2. Tap the Edit button.
  3. Fill in any missing details manually.
Your edits are saved automatically, so the recipe will be complete and ready to use next time.
If Souschef showed you an error message during the import:
  1. Close the app completely.
  2. Check your internet connection.
  3. Reopen Souschef and try the import again.
Most errors are temporary and resolve on their own. If you keep seeing the same error after a few tries, please reach out to support — sharing a screenshot of the error message is really helpful!
If the recipe imported successfully but something looks off — wrong title, scrambled ingredients, missing steps — you can fix it right in the app:
  1. Open the recipe.
  2. Tap Edit.
  3. Correct any fields that need updating.
This can happen with recipes from sites that use non-standard formatting. A quick edit gets everything back on track.

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Still need help?

If none of the above fixes the problem, we’re happy to take a look. Email us at support@nekonote.co and let us know what you were trying to import and what happened. You can also visit our contact support page for more ways to get in touch.