# Souschef Help Center

## Docs

- [How Souschef stores your recipes and personal data](https://docs.trysouschef.com/account/data-storage.md): Your Souschef recipes and personal information are stored securely using encrypted cloud storage compliant with SOC2 Type 2 standards.
- [How to permanently delete your Souschef account and data](https://docs.trysouschef.com/account/delete-account.md): You can delete your Souschef account and all associated data at any time — directly from the app or by emailing our privacy team.
- [Souschef privacy FAQ: what we collect and how we use it](https://docs.trysouschef.com/account/privacy.md): Common privacy questions about Souschef answered — what data we collect, how it is used, and how you can manage your preferences.
- [How to reset your Souschef password and get back in](https://docs.trysouschef.com/account/reset-password.md): Forgot your Souschef password? Reset it in a few steps using your email address — the whole process happens right inside the app.
- [How to sign in to Souschef on a new phone or tablet](https://docs.trysouschef.com/account/sign-in-another-device.md): Your Souschef recipes follow your account, not your device. Sign in on any new phone or tablet and your saved recipes sync automatically.
- [What happens to your recipes after cancelling Souschef](https://docs.trysouschef.com/billing/after-cancellation.md): Find out what happens to your saved recipes after cancelling your Souschef subscription — your recipes stay yours to keep on the free plan.
- [How to cancel your Souschef subscription on any device](https://docs.trysouschef.com/billing/cancel.md): Cancel your Souschef subscription at any time via iPhone Settings or Google Play. No penalties apply — you keep access until your billing period ends.
- [Souschef Plus and billing FAQ](https://docs.trysouschef.com/billing/faq.md): Common questions about Souschef Plus and billing — pricing, weekly imports, keeping your recipes, cancelling, and restoring purchases.
- [Free vs Souschef Plus — what's included](https://docs.trysouschef.com/billing/free-plan.md): Almost every Souschef feature is available on the free plan. Souschef Plus is mainly for unlimited recipe imports and an ad-free import experience.
- [Souschef recipe import limits — free plan and Plus](https://docs.trysouschef.com/billing/import-limits.md): Free users get 3 successful recipe imports per rolling 7 days. Every recipe you import is yours to keep. Souschef Plus removes the import limit and ads from the import flow.
- [How to request a refund for your Souschef subscription](https://docs.trysouschef.com/billing/refund.md): Souschef subscription refunds are handled by Apple or Google. Learn how to submit a refund request through the App Store or Google Play right now.
- [How to restore your Souschef subscription purchase](https://docs.trysouschef.com/billing/restore-purchase.md): If your Souschef subscription isn't showing after reinstalling or switching devices, restore your purchase through the App Store or Google Play.
- [How to subscribe to Souschef — iPhone and Android guide](https://docs.trysouschef.com/billing/subscribe.md): Subscribe to Souschef through the App Store on iPhone or Google Play on Android. No separate account needed — payment stays with Apple or Google.
- [About Souschef Plus — unlimited imports and ad-free](https://docs.trysouschef.com/billing/subscription-benefits.md): Souschef Plus removes the weekly import limit and ads from the import flow. Every recipe you import is yours to keep — on free or Plus.
- [Add Souschef to your phone's share menu](https://docs.trysouschef.com/getting-started/add-to-share-menu.md): Add Souschef to your iOS or Android share sheet and save any recipe with a single tap from Instagram, Safari, Chrome, TikTok, and more.
- [Importing your first recipe into Souschef — a quick guide](https://docs.trysouschef.com/getting-started/import-your-first-recipe.md): Learn how to import a recipe into Souschef from a website, social media post, or photo in just a few taps — it only takes seconds.
- [Souschef: supported devices, platforms, and requirements](https://docs.trysouschef.com/getting-started/supported-devices.md): Get the full Souschef experience on iPhone, iPad, and Android. Shared recipe links also open in a lightweight web viewer in any browser.
- [What is Souschef? Recipe organizer for the modern cook.](https://docs.trysouschef.com/getting-started/what-is-souschef.md): Souschef is a free recipe app for iOS and Android. Import, organize, and cook recipes — and share links that anyone can view in a browser.
- [How to import recipes from Facebook into Souschef](https://docs.trysouschef.com/importing/import-from-facebook.md): Import recipe posts, videos, and reels from Facebook into Souschef using the share menu or by pasting a URL. Facebook recipes also appear in AI Discovery.
- [Import Instagram recipe posts and reels into Souschef](https://docs.trysouschef.com/importing/import-from-instagram.md): Save any Instagram recipe post or reel to Souschef via the share menu or by pasting a URL. Reads the caption and spoken audio when available.
- [Import recipes from screenshots or photos in Souschef](https://docs.trysouschef.com/importing/import-from-photos.md): Use Souschef's Scan feature to import recipes from photos, screenshots, or printed recipe cards — just point your camera and let Souschef do the work.
- [Import Pinterest recipes into Souschef in three ways](https://docs.trysouschef.com/importing/import-from-pinterest.md): Import recipes from Pinterest into Souschef using the share menu, the in-app explorer, or by pasting a pin URL. Organize, scale servings, and cook without the clutter.
- [Create a recipe from pasted text or write one manually in Souschef](https://docs.trysouschef.com/importing/import-from-plain-text.md): Paste recipe text into Souschef and let AI extract the ingredients and steps, or write a recipe from scratch. Edit everything before saving.
- [Import TikTok recipe videos to Souschef in four steps](https://docs.trysouschef.com/importing/import-from-tiktok.md): Save TikTok recipe videos to Souschef via the share menu or by pasting a URL. Souschef extracts from the caption and spoken audio when available.
- [How to import a recipe from any website into Souschef](https://docs.trysouschef.com/importing/import-from-website.md): Import recipes from any website into Souschef using your browser's share sheet or by pasting a URL. Works with most popular recipe blogs.
- [How to import a YouTube cooking video into Souschef](https://docs.trysouschef.com/importing/import-from-youtube.md): Souschef's YouTube recipe extractor uses AI to turn any cooking video or Short into a structured recipe with ingredients and timestamped steps.
- [All the recipe sources you can import into Souschef](https://docs.trysouschef.com/importing/supported-sources.md): Souschef can import recipes from Instagram, TikTok, Facebook, YouTube, Pinterest, recipe websites, photos, and pasted text. Here's a full overview.
- [Troubleshooting recipe import failures in Souschef](https://docs.trysouschef.com/importing/why-import-fails.md): Learn the most common reasons a recipe import fails in Souschef and how to fix each one, from missing captions to unsupported sources.
- [Souschef app is not loading or keeps crashing](https://docs.trysouschef.com/troubleshooting/app-not-loading.md): If the Souschef app won't open, loads slowly, or keeps crashing, try these steps to get it working again on iPhone or Android.
- [Contact Souschef support](https://docs.trysouschef.com/troubleshooting/contact-support.md): Get help from the Souschef team by email. We're a small team of food lovers and we're happy to help with any question or issue.
- [Fix a failed or stuck recipe import in Souschef](https://docs.trysouschef.com/troubleshooting/import-failed.md): Troubleshoot a recipe import that failed, got stuck, or returned an error in Souschef — with fixes for Instagram, TikTok, websites, and more.
- [Souschef is missing from the share menu — how to fix it](https://docs.trysouschef.com/troubleshooting/missing-from-share-menu.md): If Souschef doesn't appear when you tap Share on iPhone or Android, follow these steps to add or re-enable it in your share sheet.
- [Recipes appear to be missing from Souschef](https://docs.trysouschef.com/troubleshooting/recipes-missing.md): If your saved recipes have disappeared from Souschef, find out why and how to get them back in a few steps.
- [Souschef subscription not showing or not recognized](https://docs.trysouschef.com/troubleshooting/subscription-not-recognized.md): If your Souschef subscription isn't being recognized after purchase or reinstall, here's how to restore it on iPhone or Android.
- [Adjust recipe servings and scale ingredients in Souschef](https://docs.trysouschef.com/using/adjust-servings.md): Scale any recipe up or down in Souschef. Change the serving size and all ingredient quantities recalculate automatically — no math needed.
- [How AI recipe search works in Souschef — AI Discovery](https://docs.trysouschef.com/using/ai-discovery.md): Describe what you're craving and Souschef searches recipe websites, Instagram, TikTok, Facebook, and YouTube for matching recipes — import any with one tap.
- [How recipe tagging works in Souschef — AI-suggested tags](https://docs.trysouschef.com/using/ai-tagging.md): Souschef automatically suggests tags for every imported recipe — cuisine, meal type, diet, main ingredient, cooking method, and more. Filter your library instantly.
- [How to translate recipes in Souschef with AI Recipe Translation](https://docs.trysouschef.com/using/ai-translation.md): AI Recipe Translation turns any recipe into another language while preserving the original. Supports English, Japanese, Spanish, French, and 10 more.
- [Convert recipe measurements between units in Souschef](https://docs.trysouschef.com/using/convert-measurements.md): Switch between cups and grams, ounces and milliliters, and more — directly inside Souschef. Convert ingredient amounts on the fly as you cook.
- [Use Cooking Mode in Souschef for step-by-step cooking](https://docs.trysouschef.com/using/cooking-mode.md): Cooking Mode guides you through a recipe step by step, keeps your screen awake, and manages timers so you can cook with fewer screen taps.
- [How AI nutrition works in Souschef — calories, protein, and more](https://docs.trysouschef.com/using/nutrition.md): Recipes in Souschef can display calories, protein, carbohydrates, fat, and other nutrients. If nutrition is missing, Generate Nutrition uses AI to estimate it.
- [How to organize and search your recipes in Souschef](https://docs.trysouschef.com/using/organize-and-search.md): Keep all your recipes in one place with Souschef. Search by name, browse your collection, and find any recipe in seconds — even offline.
- [Pantry in Souschef — an experimental way to track long-lasting ingredients](https://docs.trysouschef.com/using/pantry.md): Pantry is an experimental feature for tracking long-lasting ingredients you already have. Learn when it's useful, how it works with Shopping Lists, and how to share feedback.
- [Pantry FAQ — common questions about Souschef Pantry](https://docs.trysouschef.com/using/pantry-faq.md): Quick answers about Souschef's experimental Pantry feature — what to track, receipt scanning, pantry photos, and whether it stays up to date automatically.
- [Use the preparation checklist in Souschef cooking app](https://docs.trysouschef.com/using/prep-checklist.md): Souschef's prep checklist lists everything you need to do before cooking — like chopping vegetables — so you can start cooking without interruptions.
- [How to print recipes from Souschef](https://docs.trysouschef.com/using/print-recipes.md): Print any Souschef recipe with your current serving size, measurement preference, prep and cook times, ingredients, numbered instructions, and a QR code.
- [Create and manage a smart shopping list in Souschef](https://docs.trysouschef.com/using/shopping-list.md): Turn any recipe into a grocery list with one tap. Souschef automatically organizes items by store section and lets you share the list.
- [Set and manage recipe timers in Souschef cooking app](https://docs.trysouschef.com/using/timers.md): Souschef automatically detects times mentioned in recipe steps and lets you start a countdown with one tap — no switching apps needed.