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Sous the cat, ready to help
We’re a small, passionate team behind Souschef, and we genuinely love hearing from our users — whether it’s a bug you’ve run into, a question about how something works, or a feature idea you’ve been dreaming about. No question is too small, and we read every message.

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Before you write

You might find your answer right away in one of these common help articles:

Import Failed

Fix a recipe import that got stuck or returned an error.

Recipes Missing

Find out why recipes might not be showing up and how to get them back.

Share Menu Setup

Add Souschef to your phone’s share menu for one-tap importing.

Subscription Issues

Restore a subscription that isn’t being recognized in the app.

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How to reach us

We currently offer support by email. Here’s where to send your message depending on what you need:
When reporting a bug, it really helps us if you include: your device model (e.g., iPhone 15, Pixel 8), your operating system version (e.g., iOS 17.4, Android 14), and a brief description of what happened — and a screenshot if you have one. The more detail you share, the faster we can track it down and fix it!
We aim to respond within 1–2 business days. Thanks so much for your patience — we appreciate it!

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Still need help?

Don’t hesitate to reach out. We’re always happy to hear from you: