> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysouschef.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Souschef subscription not showing or not recognized

> If your Souschef subscription isn't being recognized after purchase or reinstall, here's how to restore it on iPhone or Android.

<div className="flex justify-center my-8">
  <img src="https://mintcdn.com/nekonote-llc/BcXrpYebogiJHj6j/images/mascots/sous-confused.webp?fit=max&auto=format&n=BcXrpYebogiJHj6j&q=85&s=ed23dcc1a153aa266621223231c911f3" alt="Sous the cat looking puzzled — that's unexpected" className="w-32 sm:w-40 h-auto" width="678" height="702" data-path="images/mascots/sous-confused.webp" />
</div>

If you've subscribed to Souschef Plus but the app doesn't seem to know about it — you're still hitting the 3-per-week import limit or seeing ads during imports — you can usually fix this in a moment by restoring your purchase.

## Restore your subscription

<Tabs>
  <Tab title="iPhone (iOS)">
    1. Open the **Souschef** app.
    2. Go to **Account** or **Settings**.
    3. Tap **Restore Purchases**.
    4. If prompted, sign in with your Apple ID.

    Souschef will check your purchase history with the App Store and re-activate your subscription.
  </Tab>

  <Tab title="Android">
    On Android, your subscription should restore automatically as long as you're signed in to the same Google account you used when you subscribed.

    1. Make sure you're signed in to Souschef with your account.
    2. Verify that you're using the same Google account tied to your Google Play purchase.
    3. Close and reopen the app to prompt a refresh.

    If it still isn't recognized after reopening, try the steps in the "Still not working?" section below.
  </Tab>
</Tabs>

<Note>
  Make sure you're signed in with the same Apple ID or Google account you used when you originally subscribed. Using a different account is the most common reason a subscription doesn't restore.
</Note>

## Still not working?

If restoring your purchase didn't do the trick, here are a few more things to try:

1. **Check that your subscription is still active** — open the App Store (Settings → your name → Subscriptions on iOS) or Google Play (Menu → Subscriptions on Android) and confirm the subscription is active and hasn't expired.
2. **Force-quit and reopen the app** — this prompts Souschef to re-check your subscription status.
3. **Contact support** — email us at [support@nekonote.co](mailto:support@nekonote.co) and include your receipt or purchase confirmation. We'll look into it and get you sorted out.

For a more detailed walkthrough, see the [Restore your purchase](/billing/restore-purchase) guide.

## Still need help?

We're happy to help! Reach out at [support@nekonote.co](mailto:support@nekonote.co) and include any relevant details about your purchase (platform, date, the email/account used), and we'll get back to you as soon as we can.

## Related articles

* [Restore your purchase](/billing/restore-purchase)
* [How to subscribe to Souschef Plus](/billing/subscribe)
* [About Souschef Plus](/billing/subscription-benefits)