> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysouschef.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Souschef support

> Get help from the Souschef team by email. We're a small team of food lovers and we're happy to help with any question or issue.

<div className="flex justify-center my-8">
  <img src="https://mintcdn.com/nekonote-llc/BcXrpYebogiJHj6j/images/mascots/sous-normal.webp?fit=max&auto=format&n=BcXrpYebogiJHj6j&q=85&s=cef31a2f72accb33f14b3d9ab4fecbb3" alt="Sous the cat, ready to help" className="w-32 sm:w-40 h-auto" width="677" height="702" data-path="images/mascots/sous-normal.webp" />
</div>

We're a small, passionate team behind Souschef, and we genuinely love hearing from our users — whether it's a bug you've run into, a question about how something works, or a feature idea you've been dreaming about. No question is too small, and we read every message.

## Before you write

You might find your answer right away in one of these common help articles:

<CardGroup cols={2}>
  <Card title="Import Failed" icon="circle-xmark" href="/troubleshooting/import-failed">
    Fix a recipe import that got stuck or returned an error.
  </Card>

  <Card title="Recipes Missing" icon="magnifying-glass" href="/troubleshooting/recipes-missing">
    Find out why recipes might not be showing up and how to get them back.
  </Card>

  <Card title="Share Menu Setup" icon="share" href="/troubleshooting/missing-from-share-menu">
    Add Souschef to your phone's share menu for one-tap importing.
  </Card>

  <Card title="Subscription Issues" icon="credit-card" href="/troubleshooting/subscription-not-recognized">
    Restore a subscription that isn't being recognized in the app.
  </Card>
</CardGroup>

## How to reach us

We currently offer support by email. Here's where to send your message depending on what you need:

| Topic                             | Email                                             |
| --------------------------------- | ------------------------------------------------- |
| General support and app questions | [support@nekonote.co](mailto:support@nekonote.co) |
| Privacy and data requests         | [support@nekonote.co](mailto:support@nekonote.co) |
| Feature ideas and feedback        | [team@nekonote.co](mailto:team@nekonote.co)       |

<Tip>
  When reporting a bug, it really helps us if you include: your **device model**
  (e.g., iPhone 15, Pixel 8), your **operating system version** (e.g., iOS 17.4,
  Android 14), and a **brief description of what happened** — and a screenshot
  if you have one. The more detail you share, the faster we can track it down
  and fix it!
</Tip>

<Info>
  We aim to respond within 1–2 business days. Thanks so much for your patience —
  we appreciate it!
</Info>

## Still need help?

Don't hesitate to reach out. We're always happy to hear from you:

* **App support & questions:** [support@nekonote.co](mailto:support@nekonote.co)
* **Privacy & data:** [support@nekonote.co](mailto:support@nekonote.co)
* **Ideas & feedback:** [team@nekonote.co](mailto:team@nekonote.co)