> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysouschef.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Souschef app is not loading or keeps crashing

> If the Souschef app won't open, loads slowly, or keeps crashing, try these steps to get it working again on iPhone or Android.

<div className="flex justify-center my-8">
  <img src="https://mintcdn.com/nekonote-llc/BcXrpYebogiJHj6j/images/mascots/chef-confused.webp?fit=max&auto=format&n=BcXrpYebogiJHj6j&q=85&s=b20e04224dcd8c45b0332560541794b6" alt="Chef the cat looking dizzy — the app isn't cooperating" className="w-32 sm:w-40 h-auto" width="714" height="788" data-path="images/mascots/chef-confused.webp" />
</div>

If Souschef isn't opening, is stuck on a loading screen, or keeps crashing, you're not alone — and the good news is that a few simple steps resolve the vast majority of these issues. Work through the steps below in order, and you'll likely be back in the kitchen in no time.

<Note>
  Reinstalling the app won't delete your recipes as long as you sign back in
  with the same account afterward. Your recipe collection lives in the cloud,
  not just on your device.
</Note>

<Steps>
  <Step title="Force-quit the app and reopen it">
    The first thing to try is always a fresh start. On iPhone, swipe up from the
    bottom of the screen (or double-press the Home button) to see your open
    apps, then swipe Souschef away to close it. On Android, tap the Recent Apps
    button and swipe Souschef off the screen. Then reopen the app.
  </Step>

  <Step title="Check your internet connection">
    Some features in Souschef require an active internet connection to work. Try
    loading a webpage in your browser to confirm you're online. If your
    connection is slow or unstable, switching from Wi-Fi to cellular data (or
    vice versa) can help.
  </Step>

  <Step title="Check for app updates">
    An outdated version of the app can sometimes cause unexpected crashes or
    loading issues. Open the **App Store** (iOS) or **Google Play** (Android),
    search for Souschef, and install any available update.
  </Step>

  <Step title="Restart your phone">
    A full device restart clears out temporary glitches that can affect apps.
    Hold down the power button, restart your phone, and try opening Souschef
    again once it boots up.
  </Step>

  <Step title="Delete and reinstall the app">
    If nothing else has worked, deleting and reinstalling Souschef will give you
    a clean slate. Uninstall the app, then download it again from the [App
    Store](https://apps.apple.com/app/souschef-recipe-organizer/id6468939420) or
    [Google
    Play](https://play.google.com/store/apps/details?id=com.souschef.app). Sign
    back in with your account and your recipes will be right there waiting for
    you.
  </Step>
</Steps>

<Tip>
  Always keep Souschef updated to the latest version — updates include bug fixes
  and performance improvements that keep everything running smoothly.
</Tip>

If the problem continues after trying all of the above, please email [support@nekonote.co](mailto:support@nekonote.co) with a description of what's happening, your device model (e.g., iPhone 15, Samsung Galaxy S24), and your operating system version (e.g., iOS 18.1, Android 15). That information helps us track down the issue quickly.

## Still need help?

We're here for you! Head to our [contact support page](/troubleshooting/contact-support) or email [support@nekonote.co](mailto:support@nekonote.co) directly.

## Related articles

* [Contact Souschef support](/troubleshooting/contact-support)