> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysouschef.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to restore your Souschef subscription purchase

> If your Souschef subscription isn't showing after reinstalling or switching devices, restore your purchase through the App Store or Google Play.

If you've reinstalled Souschef or switched to a new phone and Souschef Plus doesn't seem to be active — you're seeing the 3-per-week import limit or ads during imports again — you can restore your purchase in a few steps. Because Souschef Plus is billed by Apple or Google, the restore process happens through your device's app store.

## How to restore your subscription

<Tabs>
  <Tab title="iPhone (iOS)">
    <Steps>
      <Step title="Go to Settings or Account">
        Tap the **Settings** or **Account** section within the app. This is usually accessible from your profile or the main menu.
      </Step>

      <Step title="Tap 'Restore Purchases'">
        Look for a **Restore Purchases** option and tap it. The app will check with Apple for any active subscriptions linked to your Apple ID.
      </Step>

      <Step title="Sign in if prompted">
        If asked, sign in with the **Apple ID** you used when you originally subscribed. Your subscription should be restored momentarily.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Android">
    <Steps>
      <Step title="Sign in to the same Google account">
        Make sure you're signed in to your Android device with the **same Google account** you used when you first subscribed to Souschef.
      </Step>

      <Step title="Reinstall or reopen Souschef">
        If you've just reinstalled the app, open it and wait a moment. Google Play subscriptions are designed to restore automatically when you're signed into the correct account.
      </Step>

      <Step title="Check your subscription status">
        If your subscription still isn't showing, open the **Google Play** app, tap your profile icon, and go to **Payments & subscriptions → Subscriptions** to confirm your Souschef subscription is still active.
      </Step>
    </Steps>
  </Tab>
</Tabs>

<Note>
  Make sure you're signed in with the same account — Apple ID or Google account — that was used when you originally made the purchase. Subscriptions are tied to that account, not just the device.
</Note>

## Still not working?

If restoring your purchase didn't fix things, there are a couple of other things to check. Visit the troubleshooting guide below for more detailed steps:

<Card title="Subscription not being recognised" icon="magnifying-glass" href="/troubleshooting/subscription-not-recognized">
  Step-by-step help if your subscription still isn't showing up after a restore.
</Card>

## Still need help?

If you've tried everything and still can't get your subscription restored, reach out to us directly — we'll do our best to help.

<Card title="Contact Support" icon="envelope" href="/troubleshooting/contact-support">
  Get in touch with the Souschef team and we'll look into it for you.
</Card>

***

**Related articles**

* [Subscription not being recognised](/troubleshooting/subscription-not-recognized)
* [How to subscribe to Souschef Plus](/billing/subscribe)
* [About Souschef Plus](/billing/subscription-benefits)