> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysouschef.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to request a refund for your Souschef subscription

> Souschef subscription refunds are handled by Apple or Google. Learn how to submit a refund request through the App Store or Google Play right now.

Because Souschef Plus is processed and billed by Apple or Google — not by Souschef directly — refund requests need to go through those platforms. Both Apple and Google have straightforward online refund processes.

## How to request a refund

<Tabs>
  <Tab title="iPhone (iOS) — Apple">
    <Steps>
      <Step title="Visit reportaproblem.apple.com">
        On any browser, go to [reportaproblem.apple.com](https://reportaproblem.apple.com).
      </Step>

      <Step title="Sign in with your Apple ID">
        Sign in using the **Apple ID** that was used to purchase the Souschef subscription.
      </Step>

      <Step title="Find the Souschef charge">
        Browse your purchase history or use the search to find the **Souschef** charge you'd like to dispute.
      </Step>

      <Step title="Tap 'Request a Refund'">
        Select the charge and tap **Request a Refund**. Choose a reason from the options provided and submit your request. Apple will review it and follow up via email.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Android — Google Play">
    <Steps>
      <Step title="Visit your Google Play subscriptions page">
        Go to [play.google.com/store/account/subscriptions](https://play.google.com/store/account/subscriptions) and sign in with the Google account used for the purchase.
      </Step>

      <Step title="Find Souschef">
        Locate the **Souschef** subscription in your list.
      </Step>

      <Step title="Request a refund or contact support">
        Depending on your purchase date and Google's refund eligibility, you may see a **Request a refund** option directly. If not, tap **Get help** to contact Google Play support and explain your situation.
      </Step>
    </Steps>
  </Tab>
</Tabs>

<Info>
  According to Souschef's [Terms of Service](https://www.trysouschef.com/toc), subscriptions are non-refundable except as expressly provided in those Terms. Apple and Google each have their own independent refund policies, which may be more flexible — so it's always worth submitting a request through the platform where you purchased.
</Info>

## Have a billing issue that isn't covered?

If you believe there's been a billing error or you have a concern that Apple or Google's refund process doesn't address, please reach out to us directly at [support@nekonote.co](mailto:support@nekonote.co). We'll do our best to help figure out next steps.

## Still need help?

If you have questions about billing that aren't covered here, we're happy to help.

<Card title="Contact Support" icon="envelope" href="/troubleshooting/contact-support">
  Get in touch with the Souschef team for help with billing questions.
</Card>

***

**Related articles**

* [How to cancel Souschef Plus](/billing/cancel)
* [About Souschef Plus](/billing/subscription-benefits)
* [Contact Support](/troubleshooting/contact-support)